Questions about the platform, your subscription, or security requirements — we're a small team and we read every message.
Questions about plans, pricing, onboarding a firm, or anything else — email info@sopal.com.au and we'll get back to you.
In-app issues, billing queries, or help using a feature — email support@sopal.com.au. Include your account email and a brief description of what happened.
No sales call needed. Create your account directly at app.sopal.com.au and be up and running in minutes. 14 days free, cancel any time.
Sopal is built by a small team with a tight focus on security of payment. We're not a large enterprise software company — messages go directly to people who work on the product and understand the legislation, so you're not dealing with a generic help desk.
We aim to respond to all enquiries within one business day. For support requests we prioritise anything affecting access to your account or an active matter. If you're working to a deadline — for example a payment claim or adjudication response is due shortly — mention it in your message and we'll treat it accordingly.
If you're looking to roll Sopal out across a law firm, construction company, or quantity surveying practice, email info@sopal.com.au with a brief note about your team size and what you need. We can walk you through the plan options, answer procurement questions, and arrange invoicing if that works better than a card.
If your organisation has data security or vendor due-diligence requirements, see our security overview first — it covers data residency, access controls, and how the platform handles your documents. If you have questions beyond what's covered there, reach out to info@sopal.com.au.
We build based on what practitioners actually need. If something is missing, broken, or could work better, tell us. Feedback from lawyers, contractors, and administrators who use the platform daily drives the roadmap more than anything else.
The 14-day free trial is the best way to evaluate Sopal — you get access to the full product with no commitment, so you can run real searches or test the claim review tools against an actual matter. If you're onboarding a larger team and want a guided walkthrough first, email info@sopal.com.au and we can arrange that.
Email info@sopal.com.au with a note about your team size and the jurisdictions you work in. We can confirm the right plan, set up invoiced billing if needed, and help with any IT or procurement steps. There's no complex rollout — each person creates their own account under the same subscription, and access is managed from a central billing seat.
Yes. Annual plans are available for all tiers (Research, Projects, and Plus) and can be billed by invoice rather than credit card. Contact info@sopal.com.au to arrange this.
Email support@sopal.com.au and flag the deadline in your message. We prioritise anything affecting an active payment claim, adjudication, or court matter. Response times are one business day in normal circumstances but we monitor for urgent flags outside of that.
Our security page covers how the platform is hosted, what data is stored, and how we handle documents you upload. If you have specific procurement or due-diligence questions that aren't answered there, contact info@sopal.com.au.
Use the "Forgot password" link on the login page first — that will send a reset link immediately. If you're still locked out, email support@sopal.com.au with your account email address and we'll sort it out.
Email info@sopal.com.au with the detail. We're actively expanding coverage — the adjudication decision database currently covers Queensland (7,300+ decisions), and AI research covers QLD, NSW and VIC — so jurisdiction requests and feature ideas go directly onto the roadmap consideration list.
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